About Utility Equipment Parts (UEP)

Utility Equipment Parts, LLC (UEP) is a family-owned business.  Our pledge is to provide prompt, responsive service … guaranteed every day.  We understand that a down truck hurts your business and we commit to being there to answer your call or email.  Our goal is to make you a repeat customer, like over 90% of our current customers.

UEP has been in business for over 8 years.  The business was started in Wisconsin, and is now operating in both Ohio and Pennsylvania.  We supply parts to

• United States and its territories — Puerto Rico, Marianas, Guam, etc.
• Canada
• Latin America
• South America

We offer parts and accessories for over 30 manufacturers — everything from large parts for cranes to small bucket covers.

Warranties

Warranties are product specific — most manufacturers offer limited one-year warranties.

Payment Methods  

• We accept all major credit cards.
• For larger orders we accept wire transfers to our bank account.
• We also offer Net 30 payment terms upon credit approval.

Once your order has shipped, our accounts receivable department will send an invoice via email or regular USPS mail if you prefer.  The invoice will show the status of the order.  If paid by credit card, the invoice will show “Paid.” If Net 30 terms apply, the invoice will show the due date.

Shipping & Handling

We will strive to get your shipment to you quickly and cost effectively — that means weighing the options and choosing the best carrier for the job including

• package-sized shipments we use UPS or FedEx
• larger items we will ship via common carrier
• certain items the US Postal Service is the best option.

Overnight shipping is available for most items.

Returns 

All returns must be pre-approved, and be within 60 days of the shipping date.  A restocking fee may apply.

For credit card orders we will refund the charge to your credit card; for cash orders a refund check will be issued.  In both cases proof of refund will be sent to you.

Contact us

We welcome your questions and comments.  If you are seeking a price quote please call or email.

• Address: Utility Equipment Parts, LLC
  Cranberry Township, PA 16066
• Phone: 262-594-5964 … Toll Free 877-761-5940
• Email: tim@ueparts.com or terry@ueparts.com
• Online: use our web form.